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FAQ

We have compiled
some of the most frequently
asked questions below.

Which payment methods can I use?

We accept Paypal, Klarna, American Express, Visa and Mastercards.

Do I have a warranty?

Yes, all watches come with a 2 year warranty.

How do I change or cancel an order?

If your order has not been shipped, please contact us with your order number.

Can I change my address?

Once the order is shipped, by M degrees is unable to change the address on our end.  However, please contact us so we can discuss further steps with you.

I have not received a confirmation email?

In case you did not get any confirmation email or tracking information, please feel free to contact us so we can check further.

How do I know that my order has been shipped?

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

I have received the wrong product?

If you receive your package and it is not what you ordered, please contact us immediately.

If you still cannot find
the answer to your question,
please contact us.

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Designing timeless watches
with style & functionality